SHIPPING:

A flat ground rate of $15 will be applied to all orders under $500 in the USA. Free shipping will be available (ground delivery) for orders over $500 in the 48 contiguous United States. Flat rate and free shipping rates only valid for online orders. All other orders, standard shipping charges will apply.

All orders that are requested at rates other than ground rate will be charged a shipping fee consummate with requested level of delivery and will be charged at time of invoicing.

Large quantities of small inexpensive items may be charged a reduced fee at our discretion.  Heavy items and liquids may incur additional charges.  Shipments to Alaska, Hawaii, or Canada may also incur additional charges.  We will adjust shipping charges at the time of invoicing.

Most orders over $500 are eligible for free shipping using our choice of carrier. The following exclusions apply to the free shipping offer:

  • Free shipping is only available within the 48 contiguous United States.  Shipments to Alaska, Hawaii, or Canada are ineligible.
  • Heavy items and liquids do not qualify for free shipping.
  • Large equipment and furniture generally do not qualify for free shipping.

Any international orders will be charge all appropriate fees, taxes, levies, shipping charges and any additional delivery associated costs borne by ENT Supplies.com.

 

RETURNS:

ENT SUPPLIES.COM- will offer credit for unused items (instruments and procedural supplies only), in the original packaging, and requested within 30 days from date of invoice (re-stocking fees may apply). Any products that are used and / or not in original condition are not accepted for return or credit. Special order items and equipment are not available for return. All special order items, equipment or capital purchases are final.

Product exchanges- Only allowed with prior approval by ENT Supplies.com. Instruments or procedural supplies my be exchanged for product equivalents at the same or lower price. Exchanges are only allowed one time on initial purchased item All shipping incurred costs associated with exchange will be charged to customer. Any approved product exchanges must have an RGA number.

Returns requested after 30 days may be authorized for return but will be subjected to a restocking fee. All items being returned must have a RGA number assigned before returning to ENT Supplies.com.  All items returned without an RGA will not be accepted and requested returned to sender. Any unauthorized deductions from payment will be re-billed to customer and expected to be paid in full. All returns are subject to inspection before final approval of any credits.

If you have any questions please contact us here: Customer Service.