FAQ:

If your questions aren’t answered here, please contact us at ENT Supplies. We’re happy to help!

What are the shipping charges for ENT Supplies?

Most orders over $500 ship by the carrier of our choice via ground delivery free of charge. Otherwise there is a flat rate of $15 charged for standard orders under this threshold. Free shipping on orders over $500 only available on online orders. Otherwise, normal shipping rates apply. Please see Terms and Conditions for exceptions.

What payment types are accepted?

We accept all major credit cards and PayPal. When you get to the PayPal screen you can either use your PayPal account or register for one. ***** To use your credit card without a PayPal account, select “change” payment type and just use your credit card without registering for PayPal.*****

Can I return items?

All items returned unopened with a valid RGA and in original condition will be accepted within 30 day of original invoice. Please see terms and conditions for more details.

What if I can't find what I need on your site?

Become an active member! Enter a blog post or contact us with a specific question. You will get a timely response. We want to be responsive to your needs, but we have to hear from you. If we don’t have access to what you need, we will try to source the item for you- unless the company that manufactures the product only uses a direct sales force.

Can I order with a PO?

Yes. You can order with a PO, but you will need to be registered with ENT Supplies.com as a Premier Member- and will be given an approval code to use at check-out, which will allow you to utilize a PO at checkout and approval at invoicing. All orders submitted with a PO but without an Premier Member approval code will be cancelled.

What is a Premier Member?

Premier Members are community members that have internal accounts set up with us and are able to utilize a PO to purchase and have additional access to a personalized formulary- including items such as standard supplies. Please email customer service to set up an account. Premier members will also have access to our internal ordering system and be able to have a customize formulary available for their account.

What does a Premier Membership cost?

There is no cost. Use our contact us form to let us know you need an a Premier account set up and we will work with you to set terms and develop a personalized formulary and log in.